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Beyond Bank: Installing rugged client-facing iPad displays across 85 per cent of national branches

CASE STUDY BRIEF
Client: Beyond Bank Australia
Location: Nationwide
CHALLENGE Beyond Bank decided to boost their customer-facing experience with the setup of self-service desks. They were looking for stands and frames designed specifically to suit the iPad Air2, and required a robust, high-traffic, ergonomically adjustable, space efficient and secure display mount solution to enhance the customer experience in their new branches nationwide.
SOLUTION Installation of Atdec’s iPad Air frames in 85 percent of their national Beyond Bank branches over the course of 22 months. The highly secure and stylish steel and aluminium frames restrict access to home and power buttons and are designed to protect iPad devices in challenging public environments. In addition, all the Ipad frames were mounted onto the DuraTilt mounting pole (DTP101-02) for a complete solution.
PRODUCT SPIPF244-ALU-03 (aluminum finish); IFI101C32P32 (white finish), DTP101-02 (mounting pole used with all frames, sold separately).

Project Overview

Beyond Bank Australia is one of Australia’s largest customer owned banks, with assets under management over $4 billion, over 195,000 personal and business banking services customers, 49 branches, access to over 3,000 rediATM’s and 600 staff.

Challenge

Beyond Bank needed to boost their customer-facing experience and required a robust, high-traffic and secure display mount solution to enhance the customer experience in both their new and also their existing refurbished branches nationwide. They required stands and frames designed specifically to suit the iPad Air2, and in addition to the practical requirements, it was important for Beyond Bank’s commercial brand that the solution hit a high standard in terms of aesthetics, adjustability and space efficiency.

Solution

Over the course of 22 months, Beyond Bank has had Atdec’s iPad Air frames installed in 85 per cent of their national Beyond Bank branches.

Atdec's specially engineered iPad frames are designed for retail, commercial and public space applications. They contain commercial grade steel casing plus aluminium frame for enhanced strength and theft resistance. The latest model IFI101C32P32 supports Apple iPad2, iPad 3 (The New iPad) and iPad4 (With Retina Display). This highly secure and rugged casing also restricts access to home and power buttons and is designed to protect iPads in the most challenging public environments.

The iPad frame can be mounted directly to any flat surface (via the use of the DuraTilt mount) or attached to a range of wall or desk mounting products. In this particular case, all the Ipad frames Beyond Bank has acquired are mounted onto the DuraTilt mounting pole (DTP101-02, sold separately) for a complete solution.

The DuraTilt® mounting pole was particularly ideal for Beyond Banks customer-facing environments. In addition to ergonomic adjustability, 210° rotation, “anti-wobble” plastic sleeve, and generous cable management, the DuraTilt heads 13 individual parts have been tested through 250,000 cycles and have been proven in retail installations to work for over 5 years without the need for tightening or lubrication.

Beyond Bank management sent Atdec photographs showing installations (pictured) and stated that they’re very happy with the performance of the iPad frames and mounts that have been rolled out into older branches as well as brand new refurbished branches.

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